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Privacy Policy

Last updated: February 2026

1. INTRODUCTION

This privacy notice explains how we collect, use, store, and protect your personal data when you interact with us, including through our websites:

  • hummingbirdmentoring.com

  • joanne.ie

  • joannemacmillan.com

  • superpreneur.ie

  • letsgetintuit.com

By providing your personal data, you confirm that you are over 16 years of age.

Hummingbird Mentoring Ltd. is the data controller and is responsible for your personal data (referred to as “we”, “us”, or “our” in this policy).

Contact Details

Legal entity: Hummingbird Mentoring Ltd.
Data Controller: Jo-Anne Mac Millan
Email: support@hummingbirdmentoring.com 
Postal address:
Moroney & Co,
Convent Hill,
Killaloe,
Co. Clare,
V94 288A

It is important that the personal data we hold about you is accurate and up to date. Please notify us of any changes by emailing support@hummingbirdmentoring.com 

2. WHAT DATA WE COLLECT, WHY WE COLLECT IT, AND OUR LAWFUL BASIS

Personal data means any information that can identify an individual. It does not include anonymised data.

We may process the following categories of personal data:

Customer / Client Data

This includes your name, title, billing address, email address, phone number, contact details, images or videos you choose to share, purchase details, and payment-related information.
Purpose: To deliver services you have purchased and maintain records.
Lawful basis: Performance of a contract and/or taking steps at your request prior to entering a contract.

Associate & Supplier Data

This includes names, contact details, billing details, and payment information.
Purpose: To manage supplier and professional relationships.
Lawful basis: Performance of a contract.

Coachee & Service Participant Data

This may include your name, email address, telephone number, signed agreements, reflections, questionnaires, or assessment outputs that are voluntarily shared during coaching, mentoring, or facilitation work.
Purpose: To deliver services and maintain appropriate professional records.
Lawful basis: Performance of a contract and legitimate interest in providing a high-quality, continuous service.

Session & Administrative Records Data

This may include session notes, action points, summaries, time records, and—only where explicitly agreed in advance—meeting recordings or transcripts.
Where recordings or transcriptions are used, they are created only with your explicit consent and for purposes such as continuity, clarity, and accurate record-keeping.
Lawful basis: Consent (where applicable), performance of a contract, and legitimate interests.

Communication Data

This includes emails, contact forms, messages, or other communications you send to us.
Purpose: Communication, record-keeping, and legal protection.
Lawful basis: Legitimate interests.

User & Technical Data

This includes data about how you use our websites and online services, such as IP address, browser type, page views, and navigation paths.
Purpose: Website administration, security, analytics, and improvement.
Lawful basis: Legitimate interests.

Marketing Data

This includes preferences relating to receiving communications from us.
Purpose: Sending relevant updates, newsletters, events, or offerings.
Lawful basis: Consent or legitimate interests.

3. USE OF AI-ASSISTED AND DIGITAL TOOLS

We use modern digital tools, including AI-assisted technologies, to support administration, organisation, and service delivery.

These tools may assist with:

  • Meeting notes and summaries

  • Transcription (only with prior consent)

  • Drafting, planning, or structuring content

  • Time tracking and project administration

We do not use AI tools to make automated decisions about clients, nor do we carry out automated profiling.
Client data is not used to train public AI models.

Where possible, information processed through these tools is minimised, anonymised, or pseudonymised.

4. SPECIAL CATEGORY DATA

We do not intentionally collect or process special category data as defined under GDPR (such as health data, religious beliefs, or political opinions).

However, where such information is voluntarily shared in the context of coaching, mentoring, or reflective work, it is processed strictly for the purpose of delivering the agreed service and handled with appropriate confidentiality and care.

5. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data:

  • Directly from you (e.g. forms, emails, bookings, payments)

  • Through our websites and digital platforms

  • From third-party service providers involved in payments, scheduling, communication, analytics, and service delivery

  • From publicly available sources where relevant and lawful

6. MARKETING COMMUNICATIONS

You will receive marketing communications from us only where:

  • You have opted in, or

  • You have previously engaged with our services and not opted out

You can unsubscribe at any time via links in our emails or by contacting support@hummingbirdmentoring.com 

7. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with trusted third parties, including:

  • IT, hosting, scheduling, communication, and client-portal providers

  • Payment processors and financial platforms

  • Accounting software providers, accountants, and bookkeepers

  • Professional advisers (legal, financial, insurance)

  • Regulatory or supervisory bodies where required

All third parties are required to process your data securely and in accordance with data protection law.

8. INTERNATIONAL TRANSFERS

Some of our service providers are based outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Approved data protection frameworks

Where no safeguard applies, we will seek your explicit consent where required.

9. DATA SECURITY

We use appropriate technical and organisational measures to protect your personal data. Access is limited to those who need it for legitimate business purposes.

We have procedures in place to manage and report personal data breaches where legally required.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfil its purpose, including legal, accounting, and regulatory requirements.

For tax and accounting purposes, certain records are retained for up to seven years.
Where possible, data may be anonymised for research or statistical use.

11. YOUR LEGAL RIGHTS

You have the right to request access, correction, erasure, restriction, portability, and to object to processing.
You may withdraw consent at any time where consent is the lawful basis.

Requests can be made by emailing support@hummingbirdmentoring.com 

If you are dissatisfied, you have the right to lodge a complaint with the Data Protection Commission (Ireland) or your local supervisory authority.

12. THIRD-PARTY LINKS

Our websites may include links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies separately.